@@ -131,4 +131,3 @@ There's the scenario: Someone reports a problem, we look at it, come up with a s
There may be other reasons. In all cases the major point is that the original problem remains unsolved and there is more to be done here. What should be done in such cases? **You can only close a ticket once**. If there's a reopen, a third person needs to get involved and independently confirm that the solution is valid and complete. This is kind of natural extension of the process we have for review where if dev and reviewer cannot reach an agreement, they ask for a third opinion. Feel free to ask the third person depending on the situation - a dev that's expert in the area, maybe someone from QA or get a manager involved.
In any case, closing a ticket that was reopened can easily be considered as rude behavior and can damage the public image of the whole project. If there's really nothing reasonable to be done in the short term, perhaps moving to %Outstanding is a good alternative to closing?